“Very good!” China National Heavy Duty Truck will follow the “Rainbow Country”
South Africa, an African country that is relatively politically, economically and culturally stable, has always had good relations with China. China National Heavy Duty Truck and South Africa also have close business contacts. In recent years, with the continuous expansion of trade, China National Heavy Duty Truck Africa has continuously expanded its business relationship, and planned and completed the first China National Heavy Duty Truck overseas 4S store, which greatly enhanced the image of China National Heavy Duty Truck's overseas brand.
"At the beginning of the formation, we had a number of meetings for discussion and there were concerns. After all, it was abroad, and they were very familiar with their government processes," said Zhang Yuzong, the general representative of the African Department.
Compared with the domestic market, the competition in overseas markets is more intense. In South Africa, many brands have mature sales and service systems, and the South African customer base is relatively recognized. Compared with other foreign brands stationed in South Africa, China National Heavy Duty's “order-based” sales were initially not favored by customers. Long transportation cycles and after-sales service can't keep up, which is the biggest concern for customers.
Face the problem and solve the problem. Zhang Yuzong’s goal is: “The market is letting us grow, we can’t let the market down!”
The African Department of China National Heavy Duty Truck Co., Ltd., who dared to dare to do it, began the “Ice-breaking Action” and launched a “challenge” to the resident brands to plan and build stores to fully enhance the brand influence of China National Heavy Duty Truck( Howo parts, Sinotruk spare parts )
Building a store overseas is completely different from the domestic system. For foreign employees, the difficulties can be imagined.
"It's very difficult, very bitter, very tired, but we have come over. At that time, we must do a good job and do it. We can't lose face to China National Heavy Duty Truck. We are more able to understand the 'China Heavy Duty Truck'. The weight of the word." Qin Yang, deputy general representative of Africa, said this.
Coordination, communication and operation. From June to December 2018, half a year, China National Heavy Duty Truck brand 4S store was put into operation, marking the successful pilot of China National Heavy Duty Truck's overseas construction 4S shop. Everything is so hard to come by.
In the past six months, China National Heavy Duty Truck South Africa 4S shop has become more and more popular. For the discerning South African customer base, it is rare.
“South African customers are very concerned about after-sales service, which has always been our main direction.” Qin Yang stressed.
In China, China National Heavy Duty Truck has a complete after-sales service system. In this respect, Qin Yang is an expert. He led the team to continuously visit and research, from "passive" to "active", regularly testing the user's vehicles, regular maintenance. Go deep into the mining area, discuss the vehicle performance and maintenance methods with the users, and ensure that all staff members are on call at any time to provide timely assistance to customers. Credibility, accumulated in the bit by bit, South African customers' recognition of China National Heavy Duty Truck, this is established.
In the market, Qin Yang, who is good at arranging troops, keeps the Chinese people's low-key and modest, insists on winning the respect of the opponents with quality, reputation and service, and enhances the product popularity of China National Heavy Duty Truck.
Very good!" Now, when South African customers talk about China National Heavy Duty Truck, they also like to praise with thumbs up.
"At the beginning of the formation, we had a number of meetings for discussion and there were concerns. After all, it was abroad, and they were very familiar with their government processes," said Zhang Yuzong, the general representative of the African Department.
Compared with the domestic market, the competition in overseas markets is more intense. In South Africa, many brands have mature sales and service systems, and the South African customer base is relatively recognized. Compared with other foreign brands stationed in South Africa, China National Heavy Duty's “order-based” sales were initially not favored by customers. Long transportation cycles and after-sales service can't keep up, which is the biggest concern for customers.
Face the problem and solve the problem. Zhang Yuzong’s goal is: “The market is letting us grow, we can’t let the market down!”
The African Department of China National Heavy Duty Truck Co., Ltd., who dared to dare to do it, began the “Ice-breaking Action” and launched a “challenge” to the resident brands to plan and build stores to fully enhance the brand influence of China National Heavy Duty Truck( Howo parts, Sinotruk spare parts )
Building a store overseas is completely different from the domestic system. For foreign employees, the difficulties can be imagined.
"It's very difficult, very bitter, very tired, but we have come over. At that time, we must do a good job and do it. We can't lose face to China National Heavy Duty Truck. We are more able to understand the 'China Heavy Duty Truck'. The weight of the word." Qin Yang, deputy general representative of Africa, said this.
Coordination, communication and operation. From June to December 2018, half a year, China National Heavy Duty Truck brand 4S store was put into operation, marking the successful pilot of China National Heavy Duty Truck's overseas construction 4S shop. Everything is so hard to come by.
In the past six months, China National Heavy Duty Truck South Africa 4S shop has become more and more popular. For the discerning South African customer base, it is rare.
“South African customers are very concerned about after-sales service, which has always been our main direction.” Qin Yang stressed.
In China, China National Heavy Duty Truck has a complete after-sales service system. In this respect, Qin Yang is an expert. He led the team to continuously visit and research, from "passive" to "active", regularly testing the user's vehicles, regular maintenance. Go deep into the mining area, discuss the vehicle performance and maintenance methods with the users, and ensure that all staff members are on call at any time to provide timely assistance to customers. Credibility, accumulated in the bit by bit, South African customers' recognition of China National Heavy Duty Truck, this is established.
In the market, Qin Yang, who is good at arranging troops, keeps the Chinese people's low-key and modest, insists on winning the respect of the opponents with quality, reputation and service, and enhances the product popularity of China National Heavy Duty Truck.
Very good!" Now, when South African customers talk about China National Heavy Duty Truck, they also like to praise with thumbs up.
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